Most companies do not have an artificial intelligence strategy, yet they are already riddled with the technology. A survey published this month by LinkedIn suggested that three-quarters of white-collar workers have used AI for work, and four-fifths of them have done so from their own accounts and devices. They are not seeking the permission of their employers; in fact, they are hiding it from them, because they are afraid of the consequences. What that means is managers need to stop asking if AI will matter in their organisations and start shaping how it will matter. That is going to introduce a wide range of new challenges that will alter what management means. Our organisational structures are built around the idea that human workers are the only form of intelligence at work. That is no longer true.
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