Not everyone is opposed to AI’s growth in higher education. Some professors are eager to experiment with ChatGPT and other gen AI models in the classroom. They say doing so can help students learn how to use AI ethically, analyze the tools critically, and even improve writing skills. AI chatbots can offer students personalized tutoring and mental-health support. Colleges are also using gen AI to improve efficiency. An admissions office can use AI to flag which high schools on a recruitment list are most likely to produce students who enroll. A marketing office can use AI to churn out copy for blog posts and ads promoting the college. As ChatGPT and other generative AI tools evolve, higher education will have to answer important questions — such as where to draw lines on AI use and how to train faculty and staff on AI literacy.
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