Today’s AI models perform tasks such as generating text, but these are “prompted” — the AI isn’t acting by itself. That is about to change with agentic AI, or AI with agency. By 2028, 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously. Intelligent agents in AI are goal-driven software entities that use AI techniques to complete tasks and achieve goals. They don’t require explicit inputs and don’t produce predetermined outputs. Instead, they can receive instructions, create a plan and use tooling to complete tasks, and produce dynamic outputs. Examples include AI agents, machine customers and multiagent systems.
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