In more and more workplaces, important decisions aren’t made by managers but by algorithms which have increasing levels of access to and control over workers. While algorithmic management can boost efficiency and flexibility (as well as enabling a new class of quasi-self-employed workers on platforms like Uber and Instacart), critics warn of heightened surveillance and reduced autonomy for workers. In a newly published paper, Wharton Prof. Lindsey Cameron examines how ride-hail drivers interact with the algorithmic management tools that make app-based work possible. In this interview, she shares insights from her research, along with tips for creating a more equitable future of work.
https://knowledge.wharton.upenn.edu/article/is-algorithmic-management-too-controlling/
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