"Agentic AI efforts that focus on fundamentally reimagining entire workflows -- that is, the steps that involve people, processes, and technology -- are more likely to deliver a positive outcome," according to the review. Start with addressing key user pain points, the co-authors suggest. Organizations with document-intensive workflows, such as insurance companies or legal firms, for example, benefit from having agents handle tedious steps. There will always be a need for human workers to "oversee model accuracy, ensure compliance, use judgment, and handle edge cases," the co-authors emphasized. Redesign work "so that people and agents can collaborate well together. Without that focus, even the most advanced agentic programs risk silent failures, compounding errors, and user rejection."
No comments:
Post a Comment