AI has shed its novelty and become a pillar of student success, operational management and program competitiveness, according to the latest research by WGU Labs. The research arm of Western Governors University predicts these advancements will shape office and classroom culture in 2026—and even spawn new academic providers that will compete for enrollment. WGU Labs’ report builds on AI frameworks and models the university developed in 2025 to bolster student guidance, course creation and teacher development. Last November, it introduced a 24/7 student assistant. WGU Labs also conducted over a dozen tests and surveys to collect student feedback on AI.
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