The solution to AI in higher education is not more software. It is ‘knowing your student’ (KYS). The idea borrows from the banking sector’s ‘Know Your Customer’ regulatory and compliance process used to combat fraud. Banks do not solely rely on a single automated alert to determine suspicious behaviour. They build contextual understanding over time: patterns, histories, habits, inconsistencies and relationships. Universities should do the same. However, Know Your Students should not mean turning universities into compliance departments. It means using sustained teaching, feedback, mentoring and dialogue to understand how students actually learn.
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