rganizations have spent the past several years racing to deploy AI. Understandably, much of this activity has focused on technology, governance, and new operating models. Yet a crucial ingredient of successful AI transformation has received far less attention: trust. If leaders truly want to transform their organizations with tech and AI, they will need their people to make it happen. Unlike many previous technology transformations, AI can’t be deployed solely from the top down. Real value emerges as employees experiment with new ways of working, identify high-value use cases, redesign workflows, and continually refine how AI is applied in their daily work.
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